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IVR

Complete IVR Solutions


Outbound IVR is an innovation for conveying robotized, telephone based outbound interchanges. Calls can run from customized, occasion activated notices and two-route associations to communicate messages to hundreds or even a huge number of clients. Outbound IVR can use static, recorded messages or element, discourse empowered exchanges with the capacity to exchange guests to a specialist, record call guests voice and so on..

Outbound IVR offers points of interest for organizations of all sizes and crosswise over verticals, including money related administrations, social insurance, government, utilities and instruction.

Why IVR?

The utilization of IVR and voice computerization empowers an organization to enhance its client administration and lower its expenses, because of the way that guests' inquiries can be determined without the expense of a live specialist who, thus, can be coordinated to manage particular zones of the administration. In the event that the guest does not discover the data they require, or require further help, the call is then exchanged to a specialist who can manage them specifically through CTI coordination.

This makes for a more effective framework in which specialists have more opportunity to manage complex communications, for instance, client maintenance, up offering, cross offering and issue determination. Along these lines, the client will probably be fulfilled by a customized administration and the connection is liable to be all the more satisfying and remunerating for the specialist, instead of managing essential request that require yes/no reactions, for example, acquiring client points of interest. Representative fulfillment is essential in any industry because of the quick turnover of staff, IVR is along these lines one method for holding a workforce and permitting them to make a more compelling showing with regards to.

Simple Oubound IVR Flow Chart



Typical IVR Applications

IVR systems are typically used to service high call volumes, reduce cost and improve the customer experience. Now a days companies are widely using IVR services to extend the business hours of operation to 24 x 7. Examples of typical IVR Applications are ;

  • Telephone Banking — Balance, Payments, Transfers, Requests
  • TOrder Placements — Credit Card Payments, Online Subscriptions
  • TAirline/Train/Buses — Ticket booking, Arrivals, Departures
  • TCustomer Services — Virtual Receptionist, Customer Care/Support
  • TMedia & Entertainment — Reality Shows, News Updates, Surveys
  • THospitals — OP Registrations, Doctor Availability


Simple Oubound Survey IVR Flow Chart







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